Cookie policy

Last updated:

Jun 26, 2026

1. Purpose and Scope

2026 Applies to: the public website at https://www.retelligent.co and, where applicable, the REtelligent Sync application at https://app.retelligent.co Issuing entities: REtelligent Pty Ltd (ABN 87 694 108 613) and REtelligent EU S.R.L. (CUI 54685957) Read with: the REtelligent Privacy Policy (capitalised terms not defined here have the meaning given there)

This Cookie Policy explains how REtelligent uses cookies and similar technologies on our public website and, where applicable, on the REtelligent Sync application. It is issued jointly by both group entities; where a provision applies only to one jurisdiction, the applicable entity and law are stated.

2. Who is responsible

For visitors accessing the website from the European Economic Area, REtelligent EU S.R.L. is the controller in respect of cookies, for the purposes of the EU General Data Protection Regulation (Regulation (EU) 2016/679) and Romanian Law 506/2004 (which implements the ePrivacy Directive). For visitors accessing from Australia, REtelligent Pty Ltd is the responsible APP entity under the Privacy Act 1988 (Cth). Routing is determined on a best-efforts basis by the visitor’s IP-geolocated region; where it cannot be determined, the stricter EU standard applies by default.

3. What Are Cookies and Similar Technologies?

A cookie is a small text file placed on your device when you visit a website, allowing the site to recognise the device and store information about a visit. In this Policy, “cookies” also covers analogous technologies that read or write information on your device, including pixel tags and web beacons, browser local and session storage, mobile SDK identifiers, and any device-fingerprinting signals. Under Romanian Law 506/2004 and Article 5(3) of the ePrivacy Directive, any storage of, or access to, information on your device is subject to the consent rules in Section 4.

4. Legal Basis and Consent Framework

4.1 EU / EEA / UK Visitors

We distinguish between strictly necessary cookies and all other cookies.

Strictly necessary cookies are placed without consent because they are essential to provide a service you have requested — for example session management, security and fraud prevention, and storing your cookie choices.
All other cookies (functional, analytics and marketing) are placed only after you give prior, freely given, specific, informed and unambiguous consent (GDPR Articles 4(11) and 7; ePrivacy Article 5(3)).

Consent is collected through our consent management tool, which presents a neutrally designed banner with equally prominent “Accept all” and “Reject all” options and granular category controls on the first layer, with no pre-ticked boxes. Non-essential cookies are blocked until consent is recorded. We keep a record of each consent (the version, timestamp, a hashed identifier, and the categories accepted or rejected) to demonstrate compliance. You can change or withdraw consent at any time through the persistent “Cookie Settings” control in the website footer, and we honour browser Global Privacy Control signals as an objection to marketing cookies. Consent is re-requested at least every six months.

4.2 Australian Visitors

The Privacy Act 1988 (Cth) does not specifically regulate cookies, but where a cookie collects information that is, alone or in combination, reasonably capable of identifying you, we handle it in accordance with the Australian Privacy Principles and our Privacy Policy. We provide notice through this Policy and the “Cookie Settings” control, and you may opt out of non-essential cookies at any time.

4.3 Other Jurisdictions

Where you access the website from a jurisdiction whose rules are stricter than those described in Section 4.2 (for example, the United Kingdom under the PECR, or certain US states with comprehensive privacy statutes), we will apply the stricter standard to cookies placed on your device.

5. Categories of Cookies We Use

Category	Purpose	Consent
Strictly necessary	Session management, authentication, security and fraud prevention (including the challenge on our public intake form), and storing your cookie preferences	Not required
Functional	Remembering choices and improving usability	Consent (EU); opt-out (AU)
Analytics	Understanding how the website and application are used, in aggregate, to improve them	Consent (EU); opt-out (AU)
Marketing	Measuring and improving our communications	Consent (EU); opt-out (AU)

The current, itemised list of cookies in each category — with names, providers and durations — is shown in the “Cookie Settings” control at the point of collection and is kept up to date there. The third parties that may set or receive cookie-related data are consistent with our sub-processor list at https://www.retelligent.co/legal-pages/sub-processors.

6. Managing cookies

You can manage non-essential cookies at any time through the “Cookie Settings” control in the website footer. You can also control cookies through your browser settings, including deleting existing cookies and blocking new ones; note that blocking strictly necessary cookies may stop parts of the website or application from working.

7. Retention of consent records

We retain cookie and marketing consent records for five years from the date consent is given, changed or withdrawn, to evidence compliance, after which they are securely deleted. Cookie lifetimes themselves vary by category and are shown in the “Cookie Settings” control.

8. Changes

We may update this Policy from time to time. Material changes will be notified through the website, and the “Effective date” above reflects the current version.

9. Contact

Privacy queries: privacy@retelligent.co. This Policy forms part of, and should be read together with, the REtelligent Privacy Policy at https://www.retelligent.co/legal-pages/privacy-policy.