Terms of Service (Light, B2B SMB Click-Through)

Last updated:

Jun 26, 2026

Acceptance and Geo-Routing

By clicking “I agree” or by accessing or using the REtelligent platform (the “Service”), the entity registering the account (“Customer”, “you”) agrees to be bound by these Terms of Service (the “Terms”), the Privacy Policy, and the Acceptable Use Policy, each of which is presented as a separate checkbox during account registration and incorporated by reference into the Terms.

Geographic routing. The contracting REtelligent entity is determined by the Customer’s billing address as recorded at registration and any subsequent updates:

If the Customer’s billing address is in the European Union: REtelligent EU S.R.L. (a Romanian limited liability company; registered address: Bucureşti Sectorul 1, Bulevardul G-ral Gheorghe Magheru, Nr. 31, Biroul 2, Etaj 5; Trade Register: ROONRC.J202603172900; CUI: 54685957) is the contracting party. The EU/RO Rider applies.
For all other Customers: REtelligent Pty Ltd (ACN 694 108 613; ABN 87 694 108 613; registered address: Unit 2, 8A Judith Street, Carnegie VIC 3163, Australia) is the contracting party. The AU Rider applies.

In each case, “REtelligent” or “we” / “us” / “our” in these Terms means the contracting entity determined under this clause.

The applicable Rider supplements and, where expressly stated, modifies these Terms. In the event of conflict between these Terms and the applicable Rider, the Rider prevails.

Authority to bind. The natural person accepting these Terms on behalf of the Customer represents that they are authorised to bind the Customer. The Service is intended for B2B use only; if you are not registering on behalf of a business, you must not register an account.

1. The Service

1. 1 Description

REtelligent operates a property workflow optimisation platform that includes (a) a software-as-a-service application, (b) machine learning and artificial intelligence features (the “AI Features”), and (c) integrations with the Customer’s property management workflows (collectively, the “Service”).

1.2 Right to Use

Subject to the Customer’s compliance with the Terms and timely payment of fees, REtelligent grants the Customer a limited, non-exclusive, non-transferable, revocable right during the Subscription Term to access and use the Service in accordance with the Terms, solely for the Customer’s internal business purposes.

1.3 Authorised Users

“Authorised Users” means employees and contractors of the Customer who are authorised by the Customer to access the Service under the Customer’s account. The Customer is responsible for the acts and omissions of its Authorised Users as if they were its own.

1.4 Service Levels

The Service is provided on a commercially reasonable best-efforts basis with a target uptime of 99.5% measured monthly. The Light tier does not include service credits, contractual SLAs, or guaranteed performance metrics. Customers requiring service-level commitments should contact REtelligent for a Heavy-tier (MSA) engagement.

2. Fees, Billing, and Renewal

2.1 Fees

The Customer shall pay the fees specified at registration (or in any subsequent in-product upgrade or pricing tier change), in accordance with the billing cycle selected (monthly or annual). Fees are exclusive of taxes; the Customer is responsible for all applicable taxes (other than taxes on REtelligent’s net income).

2.2 Payment Method

The Customer authorises REtelligent (and its designated payment processor) to charge the Customer’s stored payment method for all fees and applicable taxes on the schedule selected. If a charge is declined, REtelligent may suspend the Service after 7 days’ notice and unsuccessful retry.

2.3 Auto-Renewal and Non-Renewal

The Subscription Term automatically renews for successive periods equal to the initial Subscription Term unless either party gives notice of non-renewal at least 30 days before the next renewal date through the in-product self-service mechanism (Settings to Billing to Cancel Renewal) or by written notice to REtelligent. The self-service mechanism is provided without requirement to contact sales or support.

2.4 Price Changes

REtelligent may change the fees applicable to renewals by giving the Customer at least 60 days’ advance notice. If the Customer does not accept the new fees, the Customer may terminate effective at the end of the then-current Subscription Term without penalty by submitting notice through the self-service cancellation mechanism.

2.5 Disputed Fees

The Customer must dispute any fee within 30 days of the invoice date or payment, after which the fee is deemed accepted.

2.6 Switching Fees

REtelligent does not charge fees for data extraction, switching to a competing provider, or terminating the Service.

3. AI Features (Core Risk Module Clauses)

The following clauses from the Core Risk Module apply to all use of the AI Features in the Service:

3.1 AI as Assistive Tool

The Service includes artificial intelligence and machine learning features that operate as assistive tools under human-defined parameters, not as a replacement for licensed property management decision-making. The Customer remains the responsible decision-maker and the operator of record for all property management activities executed in or in connection with the Service.

3.2 No Accuracy Guarantee; Human Oversight

The AI Features are probabilistic and produce outputs that may be inaccurate, incomplete, or otherwise erroneous. REtelligent does not warrant that the AI Features will be free from errors or omissions, nor that any specific outcome will be achieved. The Customer must deploy the AI Features with appropriate human oversight, including Human-in-the-Loop escalation thresholds for (i) financial commitments, (ii) communications with legal effect, (iii) safety-sensitive maintenance work, and (iv) any decision that materially affects a natural person’s rights.

3.3 Customer Responsibility

The Customer is solely responsible for (a) all decisions made in respect of properties, residents, occupants, prospective tenants, contractors, and third parties using or benefitting from the Service; (b) compliance with all laws, regulations, professional standards, and licensing obligations applicable to the Customer’s property management activities; and (c) the configuration and supervision of the AI Features. The Customer shall not represent or imply to any third party that REtelligent or the Service is the licensed operator, decision-maker, or agent of record for any property management activity.

4. Customer Data and Privacy

4.1 Customer Data

Customer Data means all data, content, and information submitted to or generated within the Service by or on behalf of the Customer, including property records, lease documents, telemetry from sensors and IoT devices, photographs (including geo-stamped images), communications routed through the Service, and personal data of natural persons input or processed in connection with the foregoing.

As between the parties, the Customer retains all right, title, and interest in and to Customer Data. REtelligent receives a limited, non-exclusive, non-transferable licence to process Customer Data solely for the purpose of providing the Service and performing its obligations under the Terms.

4.2 Aggregated Statistics

Aggregated Statistics means data and information that has been (i) aggregated across multiple customers, properties, or data sources, and (ii) fully de-identified such that it does not, alone or in combination with other reasonably available information, identify the Customer, any natural person, or any specific property.

REtelligent owns and may use, retain, reproduce, and disclose Aggregated Statistics for any lawful purpose, including improving the Service, training and refining machine learning models, generating industry benchmarks, and producing analytical and research outputs. REtelligent shall not re-identify Aggregated Statistics, and shall maintain reasonable measures to prevent re-identification by third parties. This clause survives termination.

4.3 Model Training (Light Default)

REtelligent may use Aggregated Statistics derived from Customer Data to train and refine the AI Features. REtelligent shall not use Customer Data in identifiable form for model training without the Customer’s express consent. The Customer may opt out of having Customer Data contribute to Aggregated Statistics by submitting a written request to privacy@retelligent.co, taking effect within 30 days. Cessation is prospective only.

4.4 Privacy Policy and Data Processing

The processing of personal data within Customer Data is governed by the Privacy Policy and the applicable jurisdictional Rider. EU/RO Customers are also subject to the data processing terms in the Rider, which constitute a Data Processing Agreement under Article 28 of the General Data Protection Regulation.

4.5 Sub-processors

REtelligent’s current list of sub-processors is maintained at https://www.retelligent.co/legal-pages/sub-processors. REtelligent will provide at least 30 days’ advance notice of new sub-processors via email to the Customer’s account contact and via update to the sub-processor list page. The Customer’s continued use of the Service after the notice period constitutes acceptance.3.3 Customer Responsibility3.3 Customer Responsibility

5. Intellectual Property

5.1 IP Retention

REtelligent retains all right, title, and interest in and to the Service, the AI Features (including underlying models, weights, algorithms, and training methodologies), the REtelligent platform software, documentation, and all improvements and derivative works thereof. The Customer retains all right, title, and interest in and to Customer Data, the Customer’s brand assets, and any pre-existing intellectual property of the Customer. Outputs generated by the AI Features in respect of the Customer’s instance (“Customer Outputs”) are owned by the Customer, subject to REtelligent’s retained ownership of the underlying AI Features and REtelligent’s right to use Aggregated Statistics under Section 4.2.

5.2 Trademarks

Neither party grants the other any right to use its trademarks, service marks, trade names, or logos except with prior written consent (which may be by email).

5.3 Feedback

If the Customer or its Authorised Users provide REtelligent with any suggestions, comments, ideas, improvements, bug reports, or other feedback regarding the Service (“Feedback”), REtelligent may use the Feedback for any purpose without restriction or obligation, and the Customer grants REtelligent a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable licence to use the Feedback.

6. Acceptable Use

The Customer’s and Authorised Users’ use of the Service is subject to REtelligent’s Acceptable Use Policy posted at https://www.retelligent.co/legal-pages/aup and incorporated by reference. Without limiting the AUP, the Customer shall not:

(a) use the Service in violation of any applicable law (including data protection, anti-spam, consumer protection, and tenancy laws);

(b) reverse engineer, decompile, or attempt to derive the source code, models, weights, or algorithms of the AI Features, except to the extent expressly permitted by applicable law;

(d) circumvent or attempt to circumvent any security or access control mechanism;

(e) use the Service to send unsolicited communications, malicious code, or content that infringes the rights of any third party;

(f) input into the Service any personal data, regulated data, or content for which the Customer does not have the lawful authority to do so;

(g) use the Service to make any decision materially affecting a natural person’s housing access, financial standing, or other legally protected interests without complying with the Human-in-the-Loop requirements in Section 3.2 and applicable automated decision-making law.

REtelligent may suspend the Service for material breach of the AUP after written notice and a 5-day cure period (or immediately for breaches presenting imminent harm or legal risk).

7. Confidentiality (Light)

Each party shall hold in confidence non-public information disclosed to it by the other party that is identified as confidential or reasonably understood to be confidential (“Confidential Information”), use it only for the purpose of the Terms, and protect it with reasonable care. The Receiving Party may disclose Confidential Information to its employees, contractors, advisers, and affiliates with a need to know who are bound by similar obligations, and as required by law (with notice where lawful). Confidential Information does not include information that is publicly available, was already known without obligation, or is independently developed. Confidentiality obligations survive termination for 3 years for general Confidential Information and indefinitely for trade secrets.

8. Information Security

REtelligent shall implement and maintain reasonable technical and organisational security measures to protect Customer Data, including encryption at rest (AES-256 or equivalent) and in transit (TLS 1.3 or equivalent), access controls including multi-factor authentication for administrative access, vulnerability management including independent third-party penetration testing at least annually, logging and monitoring, and sub-processor governance per Section 4.5.

REtelligent holds no independent certification yet; SOC 2 Type II and ISO 27001 are targeted for FY27. Production security rests on certified sub-processors (including Lovable Labs and Supabase, each SOC 2 Type II and ISO/IEC 27001:2022) with hosting on AWS eu-central-1 (Frankfurt). The current sub-processors are listed at https://www.retelligent.co/legal-pages/sub-processors.

Customer Obligations. The Customer shall (i) enforce multi-factor authentication on all Authorised User accounts; (ii) promptly notify REtelligent of any suspected unauthorised access or compromise of Authorised User credentials; (iii) maintain Authorised User access lists and revoke access promptly upon role change or termination; and (iv) not introduce malicious code, vulnerabilities, or unauthorised integrations into the Service.

9. Term and Termination

9.1 Term and Renewal

The Subscription Term commences at registration and renews automatically as set out in Section 2.3.

9.2 Termination for Convenience

The Customer may terminate at any time on 30 days’ written notice or via the in-product self-service mechanism. Cessation of fees applies from the next billing cycle.

9.3 Mandatory EU Data Act Mechanism (EU Customers)

Notwithstanding any other provision, EU Customers may terminate at any time on 2 months’ written notice for the purpose of switching to a competing provider or to an on-premise solution, in accordance with Regulation (EU) 2023/2854. Any contractual provision purporting to extend this notice period is void to the extent of the inconsistency.

9.4 Termination for Material Breach

Either party may terminate immediately on written notice if the other party (i) commits a material breach and fails to cure within 30 days of written notice, or (ii) becomes insolvent.

9.5 Effect of Termination

On termination: the Customer’s access to the Service ends; the Customer may export Customer Data through self-service tooling for 30 days following termination; after the export window, REtelligent will delete Customer Data from active systems within 30 days, except (i) where retention is required by law, or (ii) Aggregated Statistics derived under Section 4.2; accrued payment obligations survive; clauses that by their nature should survive (including Sections 4.2, 5, 6, 7, 10, 11) survive termination.

10. Limitation of Liability, the applicable clause

10.1 General Cap

Subject to Section 10.3 (Non-Excludable Liabilities), each party’s total aggregate liability arising out of or in connection with the Terms, whether in contract, tort (including negligence), under statute, or otherwise, shall not exceed the total fees paid by the Customer to REtelligent in the twelve (12) months immediately preceding the event giving rise to the claim.

10.2 Exclusion of Indirect Damages

In no event shall either party be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, or business interruption, however arising and whether or not such damages were foreseeable.

10.3 Non-Excludable Liabilities

Nothing in the Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law (including, where applicable, the consumer guarantees under the Australian Consumer Law and statutory rights under the General Data Protection Regulation), nor liability for death or personal injury caused by negligence, nor liability for fraud or fraudulent misrepresentation. The applicable Rider may add jurisdiction-specific non-excludable liabilities and mandatory statutory wording.

11. General

11.1 Modifications

REtelligent may update the Terms from time to time. Material changes (including changes increasing the Customer’s obligations or restricting the Customer’s rights) require 30 days’ advance notice by email to the Customer’s account contact and re-acceptance via the in-product mechanism. Non-material changes may be made by updating the version date; continued use after the effective date constitutes acceptance.

11.2 Governing Law and Venue

Specified in the applicable Rider.

11.3 Notices

Notices to the Customer may be given by email to the account contact or by in-product notification. Notices to REtelligent must be sent to legal@retelligent.co (with copy to the registered address of the contracting entity).

11.4 Assignment

Neither party may assign the Terms without the other party’s prior written consent, except that either party may assign on written notice in connection with a merger, acquisition, or sale of substantially all of its assets.

11.5 Entire Agreement

The Terms (including the Privacy Policy, AUP, and applicable Rider, each incorporated by reference) constitute the entire agreement between the parties regarding the Service and supersede all prior agreements and understandings.

11.6 No Waiver; Severability

Failure to enforce any provision is not a waiver. If any provision is held unenforceable, the remainder continues in full force and the unenforceable provision is replaced by an enforceable provision that most closely reflects the parties’ original intent.

11.7 No Third-Party Beneficiaries

The Terms do not create any rights in favour of any third party.

11.8 Force Majeure

Neither party is liable for failure to perform due to causes beyond its reasonable control (excluding payment obligations).

11.9 Independent Contractors

The parties are independent contractors. The Terms do not create any agency, partnership, joint venture, or employment relationship.

11.10 Disclaimer

Except as expressly stated in the Terms and the applicable Rider, the Service is provided “as is” and REtelligent disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law. Nothing in this disclaimer affects the Non-Excludable Liabilities described in Section 10.3.